Communication all over the world
Thursday 12 September - 18:44h | News & Press updates
A Belgian to prepare missions - by speaking four languages
At work, Benny R. speaks German with his German colleagues, French with the French ones, his mother tongue with his national Belgian comrades - and sometimes he also speaks Dutch, because the Netherlands is the host nation of the European Air Transport Command at Eindhoven Air Base. The funny thing is that he should actually use the English language at work, not because English is the NATO language, but - as a compromise for all EATC Participating Nations and their soldiers - English is considered the most appropriate and easiest working language.
By the way, besides serving his guests, the flight attendant's duties also include security on board.
Back on the ground, at the so-called “load office” of 15th Air Transport Wing of the Belgian “Luchtcomponent,” Benny R. could make good use of all the experience he had gained on board to provide other aircrews with plenty of information during the flight preparations. Furthermore, this office coordinated the various types of loads to make sure that the load was not only transferred to the right aircraft, but also that it was placed into the appropriate containers and proper pallets.
The EATC is a host of specialists with one vision: “Our team spirit determines the strength of our organization - and the results of our common efforts. This has got a lot to do with communication and information sharing”, explains Benny: “We are successful not only because we employ different management techniques to save resources, but also because we all do our best every day to offer the best service – which also depends on our communication. Let me give you one example: Sometimes people do not dare to approach us directly, because they are not sure whether they speak English well enough. In such a case it is helpful when one can speak different languages, which gives the customer the feeling that his request is being treated as seriously as possible. For me, communication is a kind of service as well – especially in an ‘institution’ like the EATC that operates all over the world: We service the world – that’s why we have to communicate on a worldwide level.”
Words: Norbert Thomas
Pictures: NATO E-3A Component, SIRPA Air, Norbert Thomas
Find more EATC jobportraits here.
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